We want every Tiny Trends order to arrive in the condition and configuration promised. This policy explains when a replacement or refund may be requested and how we assess a claim.

1. Eligible issues

You may request support when an item is:

• damaged in transit;
• defective or affected by a manufacturing fault;
• missing from the parcel; or
• different from the item ordered.

We do not offer returns or exchanges for change of mind, personal preference, minor colour variation caused by screen settings, or normal packaging variation where the product itself is correct and usable.

2. Reporting window

Please report a damaged, defective, missing or incorrect item within 48 hours of delivery. Claims received after this period may be difficult to verify, but nothing in this policy limits any non-excludable rights available under applicable consumer law.

3. Evidence required

Please send your order number, a clear description of the issue and photographs showing the product, outer packaging and shipping label.

We strongly recommend recording one continuous parcel-opening video showing the sealed package, shipping label and complete contents. This helps us verify damaged, missing or incorrect-item claims quickly. Where a video is unavailable, Tiny Trends may request other reasonable supporting evidence. A genuine claim will not be rejected solely because a video is unavailable when the issue can be independently verified.

4. How to submit a request

Contact us through [email protected] or WhatsApp at +91 97854 30178. Please do not send an item back before receiving return instructions from Tiny Trends.

5. Assessment and resolution

We will review the information supplied and may ask reasonable follow-up questions. For an approved claim, our preferred resolution is a replacement of the affected item. If an appropriate replacement is unavailable, we may offer a refund to the original payment method.

6. Refund timeline

Approved refunds are initiated to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to reflect the credit after it has been initiated.

7. Non-returnable items

• Personalised or customised hampers and products;
• clearance or final-sale products;
• used, washed, altered or customer-damaged items; and
• products returned without prior approval.

These exclusions do not apply when the item delivered is damaged, defective, missing or incorrect and the claim is otherwise valid.

8. Return shipping

For a verified Tiny Trends error or eligible product issue, we will provide the applicable return or replacement instructions. If a return is exceptionally accepted for a reason that is not attributable to Tiny Trends, the customer is responsible for the return-shipping cost. Unauthorised or untracked returns are sent at the customer’s risk.

9. Order cancellation

An order may be cancelled before dispatch by contacting us promptly. Once dispatched, an order cannot be cancelled. If an approved prepaid order is cancelled before dispatch, the refund will be returned to the original payment method.

10. Contact

Email: [email protected]
WhatsApp: +91 97854 30178
Support: Monday–Friday, 9:00 AM–6:00 PM IST