Shipping Policy

This Shipping Policy explains how orders placed on Tiny Trends are processed, dispatched and delivered within India.

1. Order processing

• Orders are normally prepared and dispatched within 1–2 business days after successful payment and order confirmation.
• Business days exclude Saturdays, Sundays and public holidays.
• Orders containing personalised, made-to-order or specially arranged items may require additional preparation time. Any different timeline will be communicated before fulfilment.

2. Delivery estimates

• Most serviceable locations: approximately 3–5 working days after dispatch.
• Remote or extended-service locations: approximately 5–7 working days after dispatch.

Delivery times are estimates and may vary because of location, weather, operational disruptions, public holidays or other circumstances outside our reasonable control. We will assist with tracking and reasonable follow-up when a shipment is delayed.

3. Shipping charges

• Orders up to ₹500: ₹80 shipping charge.
• Orders above ₹500: free shipping.

The applicable shipping charge is shown at checkout before payment.

4. Payment and order confirmation

Tiny Trends currently accepts prepaid online payments through Paytm PG. Cash on Delivery is not available. An order is confirmed only after successful payment and receipt of an order confirmation.

5. Address and contact details

Please provide a complete delivery address, correct PIN code and reachable mobile number. Tiny Trends is not responsible for delays caused by incomplete or incorrect customer-provided information. Contact us promptly if you notice an error before dispatch.

6. Tracking and delivery attempts

Tracking information, when available, will be shared through the contact details associated with the order. Customers should remain reachable during delivery. If an order is returned after unsuccessful delivery attempts or because of an incorrect address, please contact us to discuss the available next step and any applicable re-dispatch cost.

7. Local pickup

Customer pickup is available from our Sector 46, Gurugram address. Please wait for pickup confirmation and arrange a suitable time with us before visiting.

8. Changes and cancellations

An order may be changed or cancelled only before dispatch. Contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled and the applicable Refund & Returns Policy will apply.

9. Damaged, missing or incorrect items

If your parcel arrives damaged or contains a missing or incorrect item, contact us within 48 hours of delivery. Please refer to our Refund & Returns Policy for the evidence and resolution process.

10. Contact

Email: [email protected]
WhatsApp: +91 97854 30178
Support: Monday–Friday, 9:00 AM–6:00 PM IST